What This FAQ Covers
This page covers the questions that come up most when you're managing your 1xxx account. We've organised it around the things that actually matter: how deposits land, how withdrawals are verified, what happens if your Nagad transfer doesn't reflect straight away, and how to reach us when something isn't right. Each answer is written from our end — the way we actually
process your request — so you know exactly what to expect at each step. If you're in Dhaka and topping up between sessions, or checking a Rocket withdrawal late at night, these answers apply to your account directly. Availability depends on your local law and eligible regions. Where an answer points to a specific step, follow it in order — skipping the
wallet verification step, for example, is the most common reason a withdrawal gets held.
- bKash
- Nagad
- Rocket