Reference

What You Agree To When You Use 1xxx

These terms set out the rules for your account on 1xxx — what you can do, what we expect, and how we handle disputes. Access depends on your local law and whether 1xxx operates in your eligible region.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentOne account per personSubject to local law
1xxx What You Agree To When You Use 1xxx
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you want to raise a concern about your account, our support team handles terms-related queries directly. Bring your account details and a short description of the issue so we can respond without back-and-forth.

Live Chat Open the chat widget from your account dashboard. Available during our published support hours for terms and account queries.
Email Support Write to our support address listed in your account settings. We aim to respond to terms-related emails within one business day.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and what happens when a dispute is raised.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your wallet transactions are things we take seriously. Here is how we handle the key areas these terms touch.

Data Handling We collect only what is needed to run your account — your contact details, wallet identifiers for bKash, Nagad or Rocket, and transaction records. We do not sell this data.
Account Access Your account is protected by a one-time password sent to your registered number each time you log in. Never share that OTP with anyone, including anyone claiming to be 1xxx support.
Retention Policy We keep your account and transaction records for as long as required by applicable law. You can request a summary of your data by contacting support with your account ID.
Requesting Changes To update your registered mobile number or wallet details, verify your identity through the account settings page and follow the confirmation step sent to your current number.

Common Questions About These Terms

Real questions from people using 1xxx — answered plainly.

You must be of legal age in your region and in a location where 1xxx is permitted to operate. Account eligibility depends on your local law and the eligible regions we serve.

No. These terms allow one account per person. Duplicate accounts may be closed and any wallet balance held pending a review under our account-integrity process.

Depending on the breach, we may suspend or close your account. We will notify you and give you a chance to respond before any action that affects your wallet balance.

Contact support within the dispute window shown on your transaction record. Provide your account ID, the transaction reference, and the amount. We review wallet disputes against our payment logs.

We will notify you before material changes take effect, through your registered contact. Minor clarifications may be updated without notice, but they will not reduce your existing rights.

Send a closure request through live chat or email support. We will process any pending withdrawals to your registered Nagad, bKash or Rocket wallet before the account is deactivated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.